AFFILIATIONS
As a member of the Automotive Service Association Stuttgart Autotech has agreed to adhere to ASA's following Code of Ethics (the automotive service industry's standard for professional business practices):
  • To perform high quality repair service at a fair and just price.
  • To use only proven merchandise of high quality distributed by reputable firms.
  • To employ the best skilled technicians obtainable.
  • To furnish an itemized invoice for fairly priced parts and services that clearly identifies any used or remanufactured parts.
  • Replaced parts may be inspected upon request.
  • To have a sense of personal obligation to each customer.
  • To promote good will between the motorist and members of the association.
  • To recommend corrective and maintenance services, explaining to the customer which of these are required to
  • correct existing problems and which are for preventive maintenance.
  • To offer the customer a price estimate for work to be performed.
  • To furnish or post copies of any warranties covering parts or services.
  • To obtain prior authorization for all work done, in writing, or by other means satisfactory to the customer.
  • To notify the customer if appointments or completion promises cannot be kept.
  • To maintain customer service records for one year or more.
  • To exercise reasonable care for the customer's property while in our possession.
  • To maintain a system for fair settlement of customer's complaints.
  • To cooperate with established consumer complaint mediation activities.
  • To uphold the high standards of our profession and always seek to correct any and all abuses within the automotive industry.
  • To uphold the integrity of all members of the Automotive Service Association.
Additinally, our technicians honor the follwoing ASE-Certified Technician Code of Ethics:
  • I will strive to produce nothing but first-class workmanship.
  • I will take advantage of every opportunity to increase my knowledge/skills concerning the work I am doing.
  • I will dedicate myself to lifelong learning.
  • I will use only those materials that are proven to be safe and recommended by the manufacturer.
  • I will recommend to an owner only that work on the vehicle which I believe to be necessary.
  • I will treat an owner's vehicle as I would my own.
  • I will attempt to correct any honest mistake made by another technician, without damaging the reputation of that person or their business.
  • I will conduct myself so as to maintain and increase the public respect for all ASE-certified technicians.
  • I will practice Service Integrity, which means that to the best of my ability I will always >work for the best interest of the owner, my employer and myself.
Stuttgart is also a member of the Porsche Club of America and BMW Car Club of America.